IT Field Service Technician Level III - Lanett, AL

Kelly Services is seeking a IT Field Service Technician for an American corrugated packaging company in Lanett, AL .
Job Title: IT Field Service Technician ? Level III
Location: Lanett, AL
Type: Contract (W2)
Length: 4 months (Contract to Hire)
Pay Rate - $30/HR
As a member of the client?s IT Operations and Global Support Organization?s IT Field Services Group, you will be responsible for providing and leading your team to provide end user application & hardware support including PC workstations, printers/drivers, advanced network and telecom troubleshooting, server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment. You will provide advanced desk-side support, interfacing with a diverse user community in a variety of office, laboratory, and production equipment locations. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure.
In addition to your technical role, you will lead and manage the IT infrastructure at the client Lanett Folding Carton Plant, in Lanett, AL including some warehouses at remote locations. As the Team Lead you will establish, communicate, and implement client IT policies and standards to your team and local business partners. Work closely with the IT enterprise organizations, including the Service Desk, to ensure proper communication, escalation and resolution of disruptions in the technology service delivery.
How you will impact the client
As the IT Field Services Team Lead you will serve as the primary site contact with other technology organization and vendors and support the local business leadership team and users as the IT site representative. In addition, you will provide hands-on support for Microsoft Windows & Apple operating systems, Microsoft Active Directory and directory services, smart phones and wired/wireless network solutions. As the on-site 2nd level support team you will be called on to perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.
You and your team will provide advanced desk-side, network, & server support, interfacing with a diverse user community & a variety of office, laboratory, & production equipment & technical support personnel. This will include installation, maintenance, troubleshooting, support, & control of critical technology infrastructure & sites.
??? Work in an ITIL-compliant, Change Management environment, maintaining both personal and team SLA compliance.
??? Troubleshoot complex hardware and software problems and create innovative solutions
??? Generate innovative recommendations and initiate technology change requests.
??? Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installation, maintenance, supporting, troubleshooting, and control of critical infrastructure
??? Install common, standard, and complex software and hardware peripherals.
??? Assist with end-user questions, problems, and training.
??? Configure complex, third-party, networked, and site-specific applications
??? Configure and troubleshoot Android, iOS, & Chromium OS based mobile devices and related services
??? Work with technology assets including: single-user & networked desktop & laptop clients; desktop & network printers
??? Correct implementation of company?s processes and update of the support procedures as a document owner
??? Support and maintain IT servers; network switches, cabling; process control clients; and other technology assets and solutions in the computer rooms.
??? Act as primary contact or Administrator for critical niche apps that are required to operate the business. Duties may include loading and configuring client software as well as testing and applying required patches
??? Participate in an on-call duty roster with a weekly rotation of 24x7 coverage as required by business unit operations.
??? Contribute in a project environment; both locally-focused and enterprise-wide, and may direct others during short projects
??? Participate in technology field trials key roles
??? Demonstrated ability to use problem management tool to research and document problem resolution
??? Serve as the primary IT site contact with business leadership and other technology organizations & vendors.
??? Management of all location technology asset inventories. Approve technology asset acquisition & technology change requests using the provided tools.
What you need to succeed
??? Bachelor?s degree preferred, but a Technical School Degree plus experience and technical certifications is acceptable with a minimum of 5 years? experience working in a Production IT manufacturing environment
??? Experience in managing a Production-Critical IT environment
??? Minimum 5 years proven PC/LAN experience.
??? Minimum 2 years network and telecom support experience including MAC?s; cable, general device, and connectivity troubleshooting; punch-downs; cross-connects; and first level host PBX system administration.
??? Cisco CCNA certification is a plus. Network related discipline or certifications are required
??? Excellent problem solving, dispute resolution and interpersonal skills
??? Full understanding of IT Service Management framework and a respect for the ITIL Management Framework, ITIL Certification is highly favored
??? Must have advanced experience configuring and troubleshooting personal computers including all aspects of hardware and software support in a Windows operating system environment
??? Supervisory experience with the ability to prioritize, delegate tasks and multi-task
??? Excellent skills in written/oral communications including group facilitation, presentation, and communicating across entire spectrum of an organization
??? Internal knowledge of client?s business and experience with large-format production manufacturing solutions is preferred
??? Ability to proactively integrate and involve staff with all IT functional areas while ensuring alignment with local Application Systems, Process Control Network (PCN), and Business Unit execution system needs.
??? Must be willing to travel (locally and domestically) up to 20% and have a valid driver?s license.
??? Special project participation may require additional extended travel to other client locations, training facilities or customer sites.
If this position may be of interest to you, please email me back at shai879@kellyservices.com (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network!
For quick inquiries, feel free to CHAT LIVE WITH ME NOW at https://flashrecruit.com/user/ShazIrani ! (8am ? 5pm CST)
Apply Today!
Shazneen Irani
Professional Technical Recruiter
Kelly Services, Inc.
Why Kelly ? ?
With Kelly, you?ll have direct connections to leading IT organizations in the best companies around
the globe?offering you the chance to work on some of today?s most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100?
companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:
people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career
AboutKelly Services ?
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.

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