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Lead Field Service Tech III

Job Description:
Description: Position Overview: The Lead Field Service Technician III will be responsible for providing and leading the team to provide end user application & hardware support including PC workstations printers/drivers advanced network and telecom troubleshooting server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment.
You will provide advanced desk-side support interfacing with a diverse user community in a variety of office laboratory and production equipment locations.
This will include installation maintenance troubleshooting support and control of critical technology infrastructure.
LOCATION: Lanett AL RATE: To $33.
60/hr STATUS: Contract to Perm Additional Description: In addition to your technical role you will lead and manage the IT infrastructure at the folding carton plant in Lanett AL including some warehouses at remote locations.
As the Team Lead you will establish communicate and implement the company IT policies and standards to your team and local business partners.
Work closely with the IT enterprise organizations including the Service Desk to ensure proper communication escalation and resolution of disruptions in the technology service delivery.
How you will impact our company: As the IT Field Services Team Lead you will serve as the primary site contact with other technology organization and vendors and support the local business leadership team and users as the IT site representative.
In addition you will provide hands-on support for Microsoft Windows & Apple operating systems Microsoft Active Directory and directory services smart phones and wired/wireless network solutions.
As the on-site 2nd level support team you will be called on to perform analytical technical and administrative work to aid in the on-going support of technology assets in the enterprise including installing maintaining troubleshooting supporting and controlling critical business and IT infrastructure and applications.
You and your team will provide advanced desk-side network & server support interfacing with a diverse user community & a variety of office laboratory & production equipment & technical support personnel.
This will include installation maintenance troubleshooting support & control of critical technology infrastructure & sites.
Qualifications: Bachelors degree preferred but a Technical School Degree plus experience and technical certifications is acceptable with a minimum of 5 years experience working in a Production IT manufacturing environment.
Experience in managing a Production-Critical IT environment required Minimum 5 years proven PC/LAN experience.
Minimum 2 years network and telecom support experience including MACs cable general device and connectivity troubleshooting punch-downs cross-connects and first level host PBX system administration.
Cisco CCNA certification is a plus.
Network related discipline or certifications are required Excellent problem solving dispute resolution and interpersonal skills Full understanding of IT Service Management framework and a respect for the ITIL Management Framework ITIL Certification is highly favored Must have advanced experience configuring and troubleshooting personal computers including all aspects of hardware and software support in a Windows operating system environment Supervisory experience with the ability to prioritize delegate tasks and multi-task Excellent skills in written/oral communications including group facilitation presentation and communicating across entire spectrum of an organization TRAVEL REQUIREMENTS Must be willing to travel (locally and domestically) up to 20% and have a valid drivers license.
Special project participation may require additional extended travel to other locations training facilities or customer sites.


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